[IT-SecNots] [announce] Release Note OTRS 3.0.5

[Shawn Beasley <shawn.beasley AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++





Release:            OTRS Help Desk 3.0.5

Status:             Stable

IMPORTANT FOR UPGRADING
=======================

* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.

SUPPORTED ENCODINGS
===================

* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal character set.

BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================

* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7

* Firefox before version 3

* All versions of Netscape

IMPROVEMENTS
============

* Updated Italian translation, thanks to Alessandro Grassi

* Updated Norwegian translation, thanks to Eirik Wulff

BUG FIXES
=========

* Bug# 6681 - Font of notes is not fixed font (if Frontend::RichText is 
disabled).

[ http://bugs.otrs.org/show_bug.cgi?id=6681 ]

* Bug# 6458 - "Lock" not indicated on compose (lock/unlock message was not 
shown).

[ http://bugs.otrs.org/show_bug.cgi?id=6458 ]

* Bug# 5053 - Some inline images (bitmaps) from MS Outlook clients are not 
displayed in ticket zoom.

[ http://bugs.otrs.org/show_bug.cgi?i5053 ]

* Bug# 6650 - AgentTicketPhone loses Responsible selection after reload.

[ http://bugs.otrs.org/show_bug.cgi?id=6650 ]

* Bug# 6354 - SMTPTLS multiplies attachments with google mail.

[ http://bugs.otrs.org/show_bug.cgi?id=6354 ]

* Bug# 6578 - Agent settings 'My Queues' selection not shown in preferences 
settings.

[ http://bugs.otrs.org/show_bug.cgi?id=6578 ]

* Bug# 6604 - Some attachments from mails created with OTRS 2.4.6 are missing 
from the attachment list after upgrade to 3.0.

[ http://bugs.otrs.org/show_bug.cgi?id=6604 ]

* Bug# 6559 - the CK EDITOR for entering comments does not starts if you use 
CZ localization.

[ http://bugs.otrs.org/show_bug.cgi?id=6559 ]

* Bug#  6476 - Stats overview table has display error in table header.

[ http://bugs.otrs.org/show_bug.cgi?id=6476 ]

* Bug# 6532 - With multiple inline images, only first one is preserved when 
replying.

[ http://bugs.otrs.org/show_bug.cgi?id=6532 ]

* Bug# 6533 - Not possible to search tickets by responsible agent.

[ http://bugs.otrs.org/show_bug.cgi?id=6533 ]

* Bug# 6535 - Stats CSV output is not CSV, despite preference change.

[ http://bugs.otrs.org/show_bug.cgi?id=6535 ]

All details can be found in the ChangeLog: 
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1727&view=markup

SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website www.otrs.com.

* http://otrs.org/download/

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/


MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

208c0f732521cf404004f7e2886bfdff

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.5-01.noarch.rpm

bdc3242e3226355dbc2c480597c9bd26

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.5-01.noarch.rpm

cb2a4c84175cb7e19635c5b6e3c7aeb8

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.5-01.noarch.rpm

32472bc966b4e144868c9b406cecd218

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.5-01.noarch.rpm

a0c0b3098a547fe55d5b8676935c6967

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.5-01.noarch.rpm

a2f52bf9792f91739de18cf30c879d37

http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.gz

ec39d77394e82ce1ba3b777379145083

http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.bz2

9eb2604f78bf41bd545bc99d2323cc83

http://ftp.otrs.org/pub/otrs/otrs-3.0.5.zip xx

http://ftp.otrs.org/pub/otrs/otrs-3.0.5-win-installer-2.4.2.exe

FEEDBACK & BUG REPORTING:
=========================

Although OTRS 3.0.5 has been tested before, we appreciate your
contributions. As always, you are re encouraged to tell us what you think,
using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in
Bugzilla [http://bugs.otrs.org].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of deployment. 
Plan, custom engineer, deploy and scale with confidence by relying on our 
unparalleled expertise.

[ http://www.otrs.com/en/services/ ]

OTHER COMMUNITY SERVICES:
=========================

User Forums

[ http://forums.otrs.org/ ]

Mailing Lists

[ http://lists.otrs.org/ ]

Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]


--

Shawn Beasley

Community Manager

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 330
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT 
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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