[IT-SecNots] [announce] Release Notes: OTRS 5 beta1, OTRS 4 Patch Level 11 and OTRS::ITSM Module 4 Patch Level 11

[Annalena Navarro von Starck <annalena.vonstarck AT otrs.com>]

Dear community members,

we are very proud to announce today the release of the first beta version of OTRS 5 and also the 11th patch level releases of OTRS 4 and OTRS::ITSM Module 4. Thank you for your support!

OTRS 5 beta1 contains a lot of new features in the area of productivity, scalability & performance and security as well as installation & administration and working with external systems.

For example:

• OTRS is now optimized for use on different types and sizes of mobile devices.
• Single-select and multi-select input fields have been improved and provide advanced searching and filtering capabilities (thanks to Dusan Vuckovic at Mühlbauer).
• Images can now be added/uploaded to the WYSIWYG editor using Copy&Paste and Drag&Drop from anywhere outside the application (in all browsers, without additional Add-On).
• The new OTRS Daemon handles all asynchronous and periodic tasks and replaces all previous OTRS cron jobs. In a clustered environment the load is automatically distributed over the nodes.
• It is now possible to specify multiple readonly mirror (slave) databases for expensive computations such as statistics or fulltext searches to distribute the load among these database servers.
• A new two-factor authentication layer allows added login security.
• A new XSLT based GenericInterface mapping module allows for arbitrarily complex user-defined data mapping.
• The new OTRS console makes working on the commandline easy and fun. All commands have a consistent interface, useful documentation and provide helpful colored output.
• Administrators can now specify a minimum log level to reduce logging volume, thanks to Renée Bäcker.
• Overview screens in the admin area now show invalid entities in gray, making it easy to focus on active elements.

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS 5 beta1

Release date: 04-August-2015

Status:                 Beta

Read the entire release notes:

https://www.otrs.com/release-notes-otrs-5-beta1/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS 4 Patch Level 11

Release date: 04-August-2015

Status:                 Patch Level Release

Read the entire release notes:

https://www.otrs.com/release-notes-otrs-4-patch-level-11/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS::ITSM Module 4 Patch Level 11

Release date: 04-August-2015

Status:                 Patch Level Release

Read the entire release notes:

https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-11/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

Annalena Navarro von Starck

Marketing Manager

OTRS AG

Norsk-Data-Straße 1

61352 Bad Homburg

Germany 

T: +49 (0) 6172 681988 0

F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel

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