[IT-SecNots] [announce] Release Notes: OTRS Help Desk 4 beta1 and OTRS::ITSM 4 beta1, OTRS Help Desk 3.3.9, OTRS::ITSM 3.3.9 and OTRS Appliance 1.0.9

[Annalena Navarro von Starck <annalena.vonstarck AT otrs.com>]

Dear community members,

we are very proud to announce today the release of the first beta version of OTRS 4 (OTRS Help Desk and OTRS::ITSM) and furthermore the patch level releases of OTRS Help Desk 3.3.9 and OTRS::ITSM 3.3.9 with the OTRS Appliance 1.0.9

OTRS 4 beta1 contains a lot of new features in the area of productivity, working with external systems as well as installation & administration and development issues.

For example:

- A new cleaner flat design has been implemented.

- Agents can now reply directly to a ticket note and they can now make use of templates in all screens with internal notes.

-  Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article.

- New ticket overview based on "my services" that an agent can subscribe to. 

- Customer online list in Dashboard now links directly to CustomerInformationCenter page for the customer.

- Agents and customers can now search tickets by attachment name.

- New Dashboard Widget for running process tickets.

- The GenericInterface now also supports HTTP REST as network transport protocol.

- Postmaster filters are no longer limited to 4 match/set fields. They can now have a configurable amount of fields (default 12, up to 99).

- A new configuration option Ticket::MergeDynamicFields makes it possible to specify which dynamic fields should also be merged with a ticket.

- Added new options to check and restrict dynamic fields.

- New powerful template engine based on Template::Toolkit.

- A central object manager makes creating and using global objects much easier.

The new features in OTRS::ITSM 4 beta1 contain general improvements like the ported code to the OTRS 4 framework and new features in ITSM Incident Problem Management, Configuration Management and Change Management: 

- Improved and more flexible incident state link propagation. 

- GenericInterface for ITSM Configuration Management. 

- Bulk actions for ITSM Configuration Management. 

- New color flag for the "deployment state" in ITSM Configuration Management.

- Dynamic fields for ITSM Change Management. The freetext fields for changes and workorder have been migrated to more flexible dynamic fields.

- Improved and easier handling of templates for changes, workorders and change advisory boards (CAB). 

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS Help Desk 4 beta1

Release date: 09-Septebmer-2014

Status:                 Beta

Read the entire release notes:

http://www.otrs.com/release-notes-otrs-help-desk-4-beta1/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS::ITSM 4 beta1

Release date: 09-September-2014

Status:                 Beta

Read the entire release notes:

http://www.otrs.com/release-notes-otrsitsm-4-beta1/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS Help Desk 3.3.9

Release date: 09-September-2014

Status:                 Patch level release

Read the entire release notes:

http://www.otrs.com/release-notes-otrs-help-desk-3-3-9/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS::ITSM 3.3.9

Release date: 09-September-2014

Status:                 Patch level release

Read the entire release notes:

http://www.otrs.com/release-notes-otrsitsm-3-3-9/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS Appliance 1.0.9

Release date: 09-September-2014

Status:                 stable

Read the entire release notes

https://www.otrs.com/release-notes-otrs-appliance-1-0-9/

For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download".

Best regards

Annalena Navarro von Starck

Marketing Assistant

OTRS AG

Norsk-Data-Straße 1

61352 Bad Homburg

Germany

 

T: +49 (0) 6172 681988 0

F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel

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