[IT-SecNots] OTRS Insights - August 2012: OTRS Feature Add-Ons for free, Now available: OTRS Help Desk 3.1.9, OTRS ITSM 3.1.6 and SystemMonitoring 2.3.3, New OTRS Feature Add-On: TicketQueueSelection, Customer Spotlight: Ridan, OTRS Administrator-Trainings worldwide

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OTRS Insights: August 28, 2012
Table of Contents: It’s raining ... OTRS Feature Add-Ons Now available: OTRS Help Desk 3.1.9 and OTRS ITSM 3.1.6 SystemMonitoring 2.3.3 released New OTRS Feature Add-On: Ticket Queue Selection Customer Spotlight: New Case Studies Scheduled: OTRS Administrator-Trainings worldwide It’s raining ... OTRS Feature Add-Ons Like the heat of late summer can make you sweat, so can questions about OTRS. With our Service Subsciption we offer you professional service and support and make sure that none of your questions go unanswered. Try our special offer now and become a Subscription customer.     Choose a Basic Subscription - Get 2 OTRS Feature Add-Ons for FREE !     Choose a Professional Subscription - Get 5 OTRS Feature Add-Ons for FREE !     Choose an Enterprise Subscription - Get 10 OTRS Feature Add-Ons for FREE !  Check out all available OTRS Feature Add-Ons Read more about our Service Subscriptions Take advantage of this offer and become a Subscription customer Now available: OTRS Help Desk 3.1.9 and OTRS ITSM 3.1.6 New Patch level releases of OTRS Help Desk 3.1.9 and OTRS ITSM 3.1.6 are available for download. In additon to an update of the Italian translation in OTRS ITSM 3.1.6, HTML-Emails will now be displayed in the restricted zone in IE, where more stringent security settings will apply, or in a HTML5 sandbox-iframe when using Chrome, Safari, IE10 and Firefox 16, to prevent the execution of plugins or malicious _javascript_ code on the content. Because of this existing XSS vulnerability in Internet Explorer, we recommend that every client and user of OTRS upgrades to the current versions of OTRS: OTRS Help Desk 3.1.9, 3.0.15, 2.4.13  and OTRS ITSM 3.1.6, 3.0.6, 2.1.5. Read the current release notes Read the Security Advisory Download new versions SystemMonitoring 2.3.3 released The OTRS extension SystemMonitoring 2.3.3, which makes it possible to integrate Network- and System Monitoring solutions, including Nagios, OpenNMS, HP Open View, IBM Tivoli or Microsoft Operation Manager in OTRS, is now available for download. After a bugfix, SystemMonitoring 2.3.3 now sends acknowledgement to Nagios/Icinga and allows you to efficiently monitor your services and the underlying IT infrastructure components. Read the Release Notes Check out our video of the SystemMonitoring extension Download SystemMonitoring 2.3.3 New OTRS Feature Add-On: Ticket Queue Selection If you use the standard version of OTRS, you might have been using different email addresses to move tickets into the right queues or you might have even been redirecting them manually. Now you can breathe easily, because the OTRS Feature Add-On "Ticket Queue Selection" can route tickets automatically into the right queues by using ticket or customer data. In the SysConfig, you can define which data criteria should be the basis for the automatic queue selection. Check out our video about Ticket Queue Selection Get this OTRS Feature Add-On for free – Become a Subscription customer now Customer Spotlight: New Case Studies Ridan The Russian manufacturer of plate heat exchangers has been using OTRS ITSM for its IT, customer, and service support since 2010. In Ridan‘s selection process, an ITIL-V3 certification and the greatest possible functionality of the solution were the main criteria. OTRS ITSM provided both and as an Open-Source solution free of license costs, it left commercial solutions such as ManageEngine ServiceDesk and OmniTracker far behind. Read the complete case study Scheduled: OTRS Administrator Trainings worldwide Have you decided to use OTRS and already installed the Community version? Or are you already an OTRS customer and want to train your staff in using OTRS? Then take the next step with our OTRS Administrator Trainings and learn how to configure and customize OTRS to best suit your needs. From authorization and queue structures to user administration, you will receive an intesive 3-day training in using OTRS. We are currently planning trainings worldwide. If you are interested, please contact us at sales AT otrs.com.
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