[IT-SecNots] OTRS Insights - JUN 2012: OTRS Help Desk 3.1.7 now available, OTRS MasterSlave 1.2.8 released, New OTRS Feature Add-Ons, OTRS Partner Program: Upcoming Certifications 2012, OTRS Feature Add-On-Spotlight: Storing LDAP Attributes

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OTRS Insights: June 26, 2012
Table of Contents: OTRS Help Desk 3.1.7 now available OTRS MasterSlave 1.2.8 released Pimp Your OTRS – New OTRS Feature Add-Ons Our Website is now available in Chinese, Russian and Dutch OTRS Partner Program: Upcoming Certifications 2012 OTRS Feature Add-On-Spotlight: Storing LDAP Attributes OTRS Help Desk 3.1.7 now available The new patch level release of OTRS Help Desk 3.1.7 is now available for download. Apart from various Bug Fixes the new version offers an improved performance of the Template Generator as well as updated translations into Danish and Hungarian.   Read the Release Notes here Download OTRS 3.1.7 now OTRS MasterSlave 1.2.8 released As of today a new patch level release of the module OTRS MasterSlave 1.2.8 is also available for download. Unlike the former version a new installation of the newly released module shows a correct creation of Dynamic Fields. The OTRS MasterSlave module makes it possible to link tickets in a Master/Slave relation, so that changes made to the Master Ticket are automatically translated to the Slave Tickets. Work with less clicks more efficiently! Read the Release Notes here Check out our video showing how OTRS MasterSlave works Download OTRS MasterSlave 1.2.8 now Pimp Your OTRS – New OTRS Feature Add-Ons New and useful additional functions make your OTRS work more efficiently. With the OTRS Feature Add-On "Responsible for Queue" you can not only assign a responsible person for a ticket but also for a complete queue. This is extremely useful for organizations with many regional branches or even many regional Service Managers. A service organization saves time and resources working with a knowledge database, where ways of solving recurring problems are recorded and can be used by the service staff. As an extension of the OTRS FAQ Module the OTRS Feature Add-On "Keep FAQ Attachments" makes it possible, that attachments and pictures are kept, when a FAQ article is copied from the knowledge database into a ticket. Your clients will note the difference! Get an overview of all OTRS Feature Add-Ons Buy OTRS Feature Add-Ons – Get up to four for free and more with a Service Subscription! Our Website is now available in Chinese, Russian and Dutch For the past three years China and Russia have been among the Top 5 Countries, where OTRS is downloaded the most. This is a good reason for us to translate our website into the languages of a million potential OTRS customers to broadly inform about useful additional functions and extensions of OTRS as well as our services for implementation, migration, development and our Service Subscriptions. Recommend us to your local business units! In China:http://go.pardot.com/e/4352/cn-/9q6rf/422555502 In Russia:http://go.pardot.com/e/4352/ru-/9q6rr/422555502 In the Netherlands:http://go.pardot.com/e/4352/nl-/9q6s3/422555502 OTRS Partner Program: Upcoming Certifications 2012 Join a global network connecting you with customers that think beyond the standard, expecting the most efficient and flexible solutions next to high quality services. Differentiate your business, increase your revenues and specialize in OTRS. We look for partners who complement our business and provide their customers with value-added OTRS Service Management solutions. Make OTRS be a part of your own success story and set yourself apart from your competitors. Become a certified OTRS System Integration Partner in the regions EMEA, APAC or LATAM: San José, Costa Rica, July 9 - 13, 2012 Bad Homburg, Germany, August 20 - 24, 2012 Hong Kong, China, November 12 - 16, 2012 OTRS Feature Add-On-Spotlight: Storing LDAP Attributes If you store your customer data in a LDAP directory and you want to combine this with the powerful OTRS search, this OTRS Feature Add-On is your solution. User based attributes of a LDAP directory like LDAP, Open LDAP or MS Active Directory can be stored in one or more FreeText fields of OTRS and within a ticket. These additional FreeText fields are also shown in the ticket search and can be used for a more detailed research for tickets. Check out our video and see how this OTRS Feature Add-On works Buy OTRS Feature Add-On - Become a Service Subscription client!
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