[IT-SecNots] [announce] Release Note: OTRS 3.1.0.beta2

[Martin Gruner <martin.gruner AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.1.0.beta2
Status:             beta

We are proud to announce that the secod beta release of OTRS 3.1
has been released.

Important for Upgrading
=======================
* From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl
after the upgrade so that the configuration is refreshed.
Otherwise the system may not work.

* From OTRS 3.0.x: Please read the UPGRADING and INSTALL files
for detailed instructions.

New Features / Enhancements since beta1
=======================================
* Improved handling of pasted images in Rich Text Editor. OTRS now can
handle images that are directly pasted from the clipboard into the rich
text editor, if the format of the image is base64-encoded. At the moment
this is supported by Firefox for Windows and MacOS.

* Show ticket and article creator (Idea#378).

* Added ReferenceData object that provides ISO-3166 country codes.

Bug Fixes
=========
* Fixed several performance issues with Dynamic Fields.

* Bug#6715 - Setting CustomerID with otrs.AddCustomerUser.pl.
[ http://bugs.otrs.org/show_bug.cgi?id=6715 ]

* Bug#7719 - Agent login page does not offer user to save password with
Firefox browser.
[ http://bugs.otrs.org/show_bug.cgi?id=7719 ]

* Bug#4957 - Password Change dialog misses "Current Password" option.
Could be extend to contain other data later.
[ http://bugs.otrs.org/show_bug.cgi?id=4957 ]

* Bug#7926 - AJAX refresh does not work on some fields.
[ http://bugs.otrs.org/show_bug.cgi?id=7926 ]

* Bug#7931 - Operations and Invokers can't be deleted from web service
if the Controller is not present or not registered.
[ http://bugs.otrs.org/show_bug.cgi?id=7931 ]

* Bug#7921 - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL
Server generates errors.
[ http://bugs.otrs.org/show_bug.cgi?id=7921 ]

* Bug#6139 - Hide current queue in queue move dialog in AgentTicketZoom.
[ http://bugs.otrs.org/show_bug.cgi?id=6139 ]

* Bug#6365 - AdminMailAccount Queue field should be hidden or disabled
if Dispatching is set to 'By Mail'.
[ http://bugs.otrs.org/show_bug.cgi?id=6365 ]

* Bug#7930 - Depreciation warnings in error log when running OTRS on
Perl 5.14.
[ http://bugs.otrs.org/show_bug.cgi?id=7930 ]

* Bug#7914 - DynamicField value Storage on AgentTicketActionCommon.pm
and AgentTicketPhoneCommon.pm.
[ http://bugs.otrs.org/show_bug.cgi?id=7914 ]

* Bug#7923 - Free field value not correctly migrated error on
DBUpdate-to-3.1.pl.
[ http://bugs.otrs.org/show_bug.cgi?id=7923 ]

* Bug#3804 - Stats in Bar or Pie chart formats don't display non- ascii
characters correctly.
[ http://bugs.otrs.org/show_bug.cgi?id=3804 ]

* Bug#7920 - New ACL mechanism does not update Ticket{!StateType} when a
State or StateID is given. Use the secure attribute to restrict cookies
to HTTPS if it is used.
[ http://bugs.otrs.org/show_bug.cgi?id=7920 ]

* Bug#7909 - Errors should be logged in web server error log only.
[ http://bugs.otrs.org/show_bug.cgi?id=7909 ]

* Bug#7917 - New ACL mechanism does not generate DynamicField hash check
when only TicketID is given.
[ http://bugs.otrs.org/show_bug.cgi?id=7917 ]

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2054&view=markup.

Supported Encodings
===================
* OTRS 3.1 supports only UTF-8 as internal character set.
Non-UTF-8 installations of OTRS must switch to UTF-8.

Browser Support for the Agent Interface
=======================================
* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 8
* Firefox before version 3
* All versions of Netscape

Software Download
=================
* [ http://otrs.org/downloads/ ] (Germany/Hamburg)
* [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg)

A complete list of all download mirrors is available at
[ http://otrs.org/downloads/ ].

MD5 Messages Digest (128-bit) Checksums
=======================================
bb509e5aebb47175ffccbafc23e244e5
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta2-02.noarch.rpm
497e2cdd0508a2e0f6d58b433e80c67d
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta2-02.noarch.rpm    
  
4d922fcdbd57bb23b73ad7b1a53933f9
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta2-02.noarch.rpm     
  
a01022b64f902e08dd99d5c3b5c293ac
http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta2-02.src.rpm      
  
f17893d770557fc3e504f1086233e0ba
http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta2-02.src.rpm      
  
f826fd6dfd51b4a053dd16ca464f4c08
http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta2-02.src.rpm 
6ea7a0b4eb9f2aa9363b7f50b4e30ee9
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.tar.bz2   
f3eb0fbaaa8434ecc85a504ea7d3a0b2
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.tar.gz    
b172b490298758f4d95256ff7418e59a
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.zip       
64538fd11f221245e1f52c2b71907e4c
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2-win-installer-2.4.4-01.exe

Feedback & Bug Reporting
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ].

Professional Services
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]

Community Services
=========================
* User Forums
[ http://forums.otrs.org/ ]

* Mailing Lists
[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]

* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

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Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André
Mindermann (Vorsitzender), Christopher Kuhn

Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons:
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