[IT-SecNots] [announce] Release Note: OTRS 3.1.0.beta1

[Martin Gruner <martin.gruner AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.1.0.beta1
Status:             beta

We are proud to announce that the first beta release of OTRS 3.1
has been released.

Important for Upgrading
=======================
* From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl
after the upgrade so that the configuration is refreshed.
Otherwise the system may not work.

* From OTRS 3.0.x: Please read the UPGRADING and INSTALL files
for detailed instructions. There is a known issue in the DBUpdate-to-3.1.pl
script of beta1 that may erroneously report a data migration error.
If you encounter this, try the corrected version from
http://source.otrs.org/viewvc.cgi/otrs/scripts/DBUpdate-to-3.1.pl?revision=1.62&view=co.

New Features
============
* Please see [ http://otrs.org/releases/3.1.0.beta1 ] for a list
of new features.

Bug Fixes
=========
* Bug#7454 - MSSQL should use NVARCHAR to store text strings rather than
VARCHAR.
[ http://bugs.otrs.org/show_bug.cgi?id=7454 ]

* Bug#7824 - Tickets locked through 'tmp_lock' lock type aren't shown as
locked tickets
[ http://bugs.otrs.org/show_bug.cgi?id=7824 ]

* Bug#7168 - Ticket Overview Control Row can only be one line high.
[ http://bugs.otrs.org/show_bug.cgi?id=7168 ]

* Bug#7684 - PostMaster Filter Module fails to create ticket if state
set in filter is invalid.
[ http://bugs.otrs.org/show_bug.cgi?id=7684 ]

* Bug#6718 - error when running otrs-initial-insert.postgresql.sql by
making otrs.xml2sql.pl write out utf8 files and by adding 'SET
standard_conforming_strings TO ON'.
[ http://bugs.otrs.org/show_bug.cgi?id=6718 ]

* Bug#6444 - OTRS rc scripts checks and stops local mysql database and
complains about having no database if you use a remote one.
[ http://bugs.otrs.org/show_bug.cgi?id=6444 ]

* Bug#2365 - Removed dependency on MySQL in RPMs.
[ http://bugs.otrs.org/show_bug.cgi?id=2365 ]

* Bug#7538 - CustomerSearchAutoComplete###!QueryDelay has incorrect
pattern match.
[ http://bugs.otrs.org/show_bug.cgi?id=7538 ]

* Bug#4946 - Notification mails lack "Precedence: bulk" or similar headers.
[ http://bugs.otrs.org/show_bug.cgi?id=4946 ]

* Bug#7257 - Stats CSV outputs report name and timestamp as first line.
[ http://bugs.otrs.org/show_bug.cgi?id=7257 ]

* Bug#7236 - Ticket::!TicketTitleUpdate() does not update change_time of
ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=7236 ]

* Bug#7243 - Problem if current_timestamp of database system is
different to system time (e. g. time()).
[ http://bugs.otrs.org/show_bug.cgi?id=7243 ]

* Bug#3549 - ACLs don't work against queues with nonlatin characters.
[ http://bugs.otrs.org/show_bug.cgi?id=3549 ]

* Bug#7216 - Company names containing "&" pulled from Active Directory
cause errors in error.log when using Company Tickets.
[ http://bugs.otrs.org/show_bug.cgi?id=7216 ]

* Bug#7182 - AgentDashboard preferences are always translated.
[ http://bugs.otrs.org/show_bug.cgi?id=7182 ]

* Bug#6994 - AgentSelfNotifyOnAction is ignored for event based
notifications.
[ http://bugs.otrs.org/show_bug.cgi?id=6994 ]

* Bug#6981 - ReadOnly CustomerUser sources should not be selectable for
creating new customers.
[ http://bugs.otrs.org/show_bug.cgi?id=6981 ]

* Bug#7057 -
Kernel::System::!StandardResponse->!StandardResponseLookup() is broken.
[ http://bugs.otrs.org/show_bug.cgi?id=7057 ]

* Bug#7053 - Installer page titles are not localized.
[ http://bugs.otrs.org/show_bug.cgi?id=7053 ]

* Bug#6867 - CustomerCompany external source requires change_time and
create_time columns.
[ http://bugs.otrs.org/show_bug.cgi?id=6867 ]

* Bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS.
[ http://bugs.otrs.org/show_bug.cgi?id=2452 ]

* Bug#3125 - No translation for ticket-state in notifications.
[ http://bugs.otrs.org/show_bug.cgi?id=3125 ]

* Bug#6618 - TicketIndex can not be created if queue name of > 70
characters exists.
[ http://bugs.otrs.org/show_bug.cgi?id=6618 ]

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup.

Supported Encodings
===================
* OTRS 3.1 supports only UTF-8 as internal character set.
Non-UTF-8 installations of OTRS must switch to UTF-8.

Browser Support for the Agent Interface
=======================================
* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 8
* Firefox before version 3
* All versions of Netscape

Software Download
=================
* [ http://otrs.org/downloads/ ] (Germany/Hamburg)
* [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg)

A complete list of all download mirrors is available at
[ http://otrs.org/downloads/ ].

MD5 Messages Digest (128-bit) Checksums
=======================================
6c484eb78285c274e17f8e1bf9155427
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta1-01.noarch.rpm
e1191aaae845d53f2192dee86ddb69e2
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta1-01.noarch.rpm
2eb966081a730973f31e018f93939d64
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta1-01.noarch.rpm
2a3face684f73e87494888f8876b3846
http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta1-01.src.rpm
9b5777ccd26a4be6287e593e26987bc8
http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta1-01.src.rpm
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http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta1-01.src.rpm
024c01ce38223d1b081404d5a942ba84
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.zip
a45858b242265ec5bcf8d15d842180e9
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.tar.bz2
31d8f946fd29660fa867f26382eaaa52
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.tar.gz    
f20a17c4b7990fd6c9ea632ed8556928
http://ftp.otrs.org/pub/otrs/otrs-3.1.0-beta1-win-installer-2.4.4-01.exe

Feedback & Bug Reporting
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ].

Professional Services
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]

Community Services
=========================
* User Forums
[ http://forums.otrs.org/ ]

* Mailing Lists
[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]

* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

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Mindermann (Vorsitzender), Christopher Kuhn

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