[IT-SecNots] [announce] Release Note: OTRS 3.0.8

[Martin Gruner <martin.gruner AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.0.8
Status:             stable

We are proud to announce that the latest patch level release of OTRS
3.0 (codename: Cancún Beach, México) has been released.

IMPORTANT FOR UPGRADING
=======================

* From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.

IMPROVEMENTS
============

* Updated Japanese translation, thanks to Kaz Kamimura!
* Updated Brasilian Portugese translation, thanks to Murilo Moreira de
Oliveira!
* Updated Persian translation, thanks to Masood Ramezani!
* Updated Italian translation, thanks to Lucia Magnanelli!
* Added new Croatian translation, thanks to Damir Dzeko!

BUGFIXES (SELECTED)
===================

* Bug#7332 - Some buttons are not shown in the AdminSysConfig in IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=7332 ]

* Bug#7300 - Wrong dropdown pre-selection in AdminQueue.
[ http://bugs.otrs.org/show_bug.cgi?id=7300]

* Bug#7288 - hyperlink creation cuts URLs after a closing square bracket.
[ http://bugs.otrs.org/show_bug.cgi?id=7288 ]

* Bug#7287 - Ticket Type in Customer Interface is not indicated as a
required field.
[ http://bugs.otrs.org/show_bug.cgi?id=7287 ]

* Bug#6937 - Vacation Days not indicated and translated in DatePicker.
[ http://bugs.otrs.org/show_bug.cgi?id=6937 ]

* Bug#7280 - AgentTicketCompose :: empty state selection causes many log
entries.
[ http://bugs.otrs.org/show_bug.cgi?id=7280 ]

* Bug#7271 - Customer Password reset mail is sent even if the DB could
not be updated.
[ http://bugs.otrs.org/show_bug.cgi?id=7271 ]

* Bug#7092 - Non-existent theme set in user_preferences makes login
impossible.
[ http://bugs.otrs.org/show_bug.cgi?id=7092 ]

* Bug#7010 - Latest version of PDF::API2 no longer includes DejaVu fonts.
  Fixed by including DejaVu fonts in var/fonts.
[ http://bugs.otrs.org/show_bug.cgi?id=7010 ]

* Bug#7245 - Event based notifications are not sent to roles.
[ http://bugs.otrs.org/show_bug.cgi?id=7245 ]

* Bug#7272 - TicketFreeTime field label is not translated.
[ http://bugs.otrs.org/show_bug.cgi?id=7272 ]

* Bug#7244 - Plain Auth with SMTP/TLS does not work.
[ http://bugs.otrs.org/show_bug.cgi?id=7244 ]

* Bug#7249 - Definition of role based notification - selected roles are
not stored initially.
[ http://bugs.otrs.org/show_bug.cgi?id=7249 ]

* Bug#7229 - Apache configuration file references non-existing
javascript directory.
[ http://bugs.otrs.org/show_bug.cgi?id=7229 ]

* Bug#7230 - Password fields in SysConfig GUI are not protected.
[ http://bugs.otrs.org/show_bug.cgi?id=7230 ]

* Bug#7058 - AJAX communication error when picking queue during ticket
split.
[ http://bugs.otrs.org/show_bug.cgi?id=7058 ]

Bug#7179 - MasterAction causes browser problem.
[ http://bugs.otrs.org/show_bug.cgi?id=7179 ]

* Bug#7169 - Archived tickets can not be un-archived with GenericAgent.
[ http://bugs.otrs.org/show_bug.cgi?id=7169 ]

* Bug#6801 - Bulk Actions are not working.
[ http://bugs.otrs.org/show_bug.cgi?id=6801 ]

* Bug#7119 - Search profile names not visible in URL anymore in customer
and agent panel.
[ http://bugs.otrs.org/show_bug.cgi?id=7119 ]

* Bug#7115 - Search profiles are not working after upgrade to OTRS 3.
[ http://bugs.otrs.org/show_bug.cgi?id=7115 ]

* Bug#7060 - Non-existing value is passed to several subroutines in
AgentTicketPhone when there is no subaction.
[ http://bugs.otrs.org/show_bug.cgi?id=7160 ]

* Bug#7040 - SQL error when retrieving CustomerCompanyList with Valid => 0.
[ http://bugs.otrs.org/show_bug.cgi?id=7040 ]

* Bug#6790 - Custom directory not considered when running in CGI.
[ http://bugs.otrs.org/show_bug.cgi?id=6790 ]

* Bug#5354 - Gratuitous "use lib '../..';" in
Kernel::Output::HTML::Layout preventing modules in /Custom to be loaded
when deployed as CGI.
[ http://bugs.otrs.org/show_bug.cgi?id=5354 ]

* Bug#6014 - Printed pdf tickets are not searchable.
[ http://bugs.otrs.org/show_bug.cgi?id=6014 ]

* Bug#6936 - Click on Customer triggers Wildcard-Search.
[ http://bugs.otrs.org/show_bug.cgi?id=6936 ]

* Bug#6961 - TicketActionsPerTicket - Buttons not localized.
[ http://bugs.otrs.org/show_bug.cgi?id=6961 ]

* Bug#6974 - Ticket Search does not find tickets if searching by in
between 2 dates, and the ticket time is 00:00:00.
[ http://bugs.otrs.org/show_bug.cgi?id=6974 ]

The detailed ChangeLog can be found at:
[
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.94&view=markup
].

SUPPORTED ENCODINGS
===================

* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal character set.

BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================

* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7
* Firefox before version 3
* All versions of Netscape

SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website www.otrs.com.

* [ http://otrs.org/downloads/ ] (Germany/Hamburg)
* [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg)

A complete list of all download mirrors is available at
[ http://otrs.org/downloads/ ].


MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

a667a601a0343246105e5f4e1887116 
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.8-01.noarch.rpm

576110e2582f3edd07437d5f80984964        
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.8-01.noarch.rpm

a8acf18bb647101e1e368334c41fd229        
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.8-01.noarch.rpm

2f74ee451c7029c1b59ad2bc4dc2c90f        
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.8-01.noarch.rpm

6422210a59e815561eabb6e84a3ac331
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.8-01.noarch.rpm

3c7ea5bf9af68953a005fa793bd3680c        
http://ftp.otrs.org/pub/otrs/otrs-3.0.8.tar.gz

e076cd69e4cd39ae1a8fe983e3ccda82        
http://ftp.otrs.org/pub/otrs/otrs-3.0.8.tar.bz2

ed0db1b31515b73a42ef33caf0dbe65e        
http://ftp.otrs.org/pub/otrs/otrs-3.0.8.zip

6bd77870d6450ba278fbaeaeb8bc4dd4        
http://ftp.otrs.org/pub/otrs/otrs-3.0.8-win-installer-2.4.4.exe

FEEDBACK & BUG REPORTING:
=========================

We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]

OTHER COMMUNITY SERVICES:
=========================

* User Forums
[ http://forums.otrs.org/ ]

* Mailing Lists
[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]

* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]

--

Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
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