[IT-SecNots] [announce] Release Note: OTRS 3.0.7

[Shawn Beasley <shawn.beasley AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.0.7

Status:             stable

IMPORTANT FOR UPGRADING
=======================

* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

SECURITY ISSUES
===============

* http://otrs.org/advisory/OSA-2011-01-en/

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.

SUPPORTED ENCODINGS
===================

* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal character set.



BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================

* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7

* Firefox before version 3

* All versions of Netscape

IMPROVEMENTS
============

* Added Hindi translation, thanks to Chetan Nagaonkar!
* Updated Chinese translation, thanks to Martin Liu!
* Updated Norwegian translation, thanks to Espen Stefansen!


BUG FIXES
=========

* Bug# 6822 - Underscore in username will lead to problems.

[ http://bugs.otrs.org/show_bug.cgi?id=6822 ]

* Bug# 6961 - TicketActionsPerTicket - Buttons in ticket overviews
are not localized.

[ http://bugs.otrs.org/show_bug.cgi?id=6961 ]

* Bug# 6014 - Printed pdf tickets are not searchable in PDF reader.

[ http://bugs.otrs.org/show_bug.cgi?id=6014 ]

* Bug# 6790 - Custom directory not considered for custom extensions
when running in CGI.

[ http://bugs.otrs.org/show_bug.cgi?id=6790 ]

* Bug# 7040 - SQL error when retrieving customer company list in admin
interface (CustomerCompanyList with Valid => 0).

[ http://bugs.otrs.org/show_bug.cgi?id=7040 ]

* Bug# 5604 - Show name of static statistic, if there is only one.

[ http://bugs.otrs.org/show_bug.cgi?id=5604 ]

* Bug# 7063 - TicketZoom in customer panel has display issue in IE7.

[ http://bugs.otrs.org/show_bug.cgi?id=7063 ]

* Bug# 7057 - Response lookup for composing an answer is broken.

[ http://bugs.otrs.org/show_bug.cgi?id=7057 ]

* Bug# 7042 - Textual and layout issue Archive option in
AgentTicketSearch.

[ http://bugs.otrs.org/show_bug.cgi?id=7042 ]

All details can be found in the ChangeLog:
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.42&view=markup


SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website www.otrs.com.

* http://otrs.org/download/

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/


MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

3c90600a6f48f5d2e7ed9beda9e54366

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.6-01.noarch.rpm

ddad4a631cea0fe4f5f0ebe178b52513

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.6-01.noarch.rpm

7935deaa6fcc5b92b22d744dac3a3bd7

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.6-01.noarch.rpm

6d0e9cbe73fce0dc0d079684717ed3d0

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.6-01.noarch.rpm

a25bf3d7c53b9ae275c166dc9ede5bce

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.6-01.noarch.rpm

719aca4065ef57ca10b156feeb0615f9

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.gz

985cd92a4f41a0ab91265e5b3970d4ed

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.bz2

664c1eda1495e9ef8361d85d67c88971

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.zip

6c1aa78fdff5656066eba918508e8b13

http://ftp.otrs.org/pub/otrs/otrs-3.0.6-win-installer-2.4.3.exe

FEEDBACK & BUG REPORTING:
=========================

We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.

[ http://www.otrs.com/en/services/ ]

OTHER COMMUNITY SERVICES:
=========================

User Forums

[ http://forums.otrs.org/ ]

Mailing Lists

[ http://lists.otrs.org/ ]

Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]


--

Shawn Beasley

Community Manager

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT 
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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