[IT-SecurityNotifies] [announce] Release Note: OTRS FAQ Module 2.0 beta2

[Shawn Beasley <shawn.beasley AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                       FAQ 2.0.0 beta2
Required OTRS release:         OTRS Help Desk 3.0.4
Status:                        beta


MINIMUM REQUIREMENTS
======================

OTRS 3.0.4 (or higher)

Get OTRS 3.0.4 here!
[ http://otrs.org/downloads/  ]

ENHANCEMENTS
===============

* A new configuration option has been added to choose if internal fields are 
transferred to
the ticket body.
* A new configuration option has been added to choose if field names are 
transferred to the
ticket body.
* A new feature is you are now able to insert the public link of the FAQ 
article if the
FAQ article is public. You can do this instead or in addition to the FAQ 
article content.
* The "Search" function is now the last option in the navigation menu.

* Bug# 5308 - Composing a reply or creating a new ticket, only the
PUBLIC parts of a FAQ article is shown (and pasted)

[ http://bugs.otrs.org/show_bug.cgi?id=5308 ] 

* Bug# 1673 - FAQ Field Names are not transferred to the Ticket Body.

[ http://bugs.otrs.org/show_bug.cgi?id=1673 ]

* Bug# 5720 - Provide public link to FAQ article in Agent interface.

[ http://bugs.otrs.org/show_bug.cgi?id=5720 ]

Bug# 4469 - Insert public FAQ link into ticket content.

[ http://bugs.otrs.org/show_bug.cgi?id=4469 ]

BUG FIXES
=========

* Bug# 6478 - There is no FAQ link in Ticket composing screens.

[ http://bugs.otrs.org/show_bug.cgi?id=6478 ]

* Bug# 6480 - The RSS feed feature is missing in the public interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6480 ]

* Bug# 6482 - Numbered lists and bullet points not displayed in
customer frontend.

[ http://bugs.otrs.org/show_bug.cgi?id=6482 ]

* Bug# 6489 - faq.pl redirects to a non existing module.

[ http://bugs.otrs.org/show_bug.cgi?id=6489 ]

* Bug# 6493 - Config values are not read/used by FAQ-subsystem.

[ http://bugs.otrs.org/show_bug.cgi?id=6493 ]

* Bug# 6501 - Cancel link from AgentFAQEdit produces "No ItemID is
given " error.

[ http://bugs.otrs.org/show_bug.cgi?id=6501 ]

* Bug# 6504 - No Search in Public interface and also on Agent
interface when hit FAQ link in ticket composing.

[ http://bugs.otrs.org/show_bug.cgi?id=6504 ]

* Bug# 6509 - FAQ approval email contains wrong link to FAQ Edit
screen.

[ http://bugs.otrs.org/show_bug.cgi?id=6509 ] 

* Bug# 6494 - Not possible to create a "root" category.

[ http://bugs.otrs.org/show_bug.cgi?id=6494 ]

* Bug# 6508 - Not possible to edit a "root" category.

[ http://bugs.otrs.org/show_bug.cgi?id=6508 ]

* Bug# 6522 - Link to approve faq article does not work.

[ http://bugs.otrs.org/show_bug.cgi?id=6522 ]

* Bug# 6544 - FAQ Add not working on oracle if keywords field is
empty.

[ http://bugs.otrs.org/show_bug.cgi?id=6544 ]

* Bug# 6545 - FAQ AttachmentAdd not working on oracle.

[ http://bugs.otrs.org/show_bug.cgi?id=6545 ]

* Bug# 6529 - No error message when creating article and no category
is available.

[ http://bugs.otrs.org/show_bug.cgi?id=6529 ]

KNOWN ISSUES
==============

* FAQ link feature in ticket composing screens require OTRS 3.0.4 

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
======================================================

90cf4e2fb405d39a39737b61ba3ed960

http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.92.opm

FEEDBACK & BUG REPORTING:
=========================
Although FAQ 2.0.0 beta2 (package version number 1.6.92) has been tested 
before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy at otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].


--

Shawn Beasley

Manager Community Marketing

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 330
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT 
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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