[IT-SecurityNotifies] [announce] Release Note OTRS Help Desk 3.0.3

[Shawn Beasley <shawn.beasley AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++





Release:            OTRS Help Desk 3.0.3

Status:             Stable

IMPORTANT FOR UPGRADING:
========================

>From OTRS 3.0.x:

 *Make sure you run bin/otrs.RebuildConfig.pl after upgrading so that
the configuration is refreshed. Otherwise the system may not work.

>From OTRS 2.4.x:

 * Please read the UPGRADING and INSTALL files for detailed
instructions.

WARNING: 
========

 * OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a
bug in the GenericAgent which could cause the "Ticket Delete" flag to
be active by default for new GenericAgent jobs, depending on the
locale. If you used one of the affected versions and have created new
GenericAgent jobs with them, please review them to check if the
"Ticket Delete" flag indeed has the correct value. Otherwise unwanted
data loss might occur.

SUPPORTED ENCODING:
===================

 * The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.  We recommend to
change existing non-UTF-8 installations of OTRS to UTF-8 with the
upgrade to 3.0.  All other encodings are now deprecated.  OTRS 3.1
will only allow UTF-8 as internal character set.

BUX-FIXES AND IMPROVEMENTS SINCE 3.0.2:
======================================

Added new Japanese translation, thanks to Kaz Kamimura Thomas!  

Added script to mark old tickets as read.
(please see the UPGRADING file for details).

BUGFIXES
========

* Bug#6393 - ArticleFreeText is missing in Customer Interface TicketZoom.

[ http://bugs.otrs.org/show_bug.cgi?id=6393 ]

* Bug#6396 - Freetext fields can't be added to ticket search.

[ http://bugs.otrs.org/show_bug.cgi?id=6396 ]

* Bug#6131 - Lack of warning for revoked and expired keys for PGP signs
on emails.

[ http://bugs.otrs.org/show_bug.cgi?id=6131 ]

* Bug#6361 - Upgrade v2.4->v3.0 on MySQL with InnoDB as storage engine
generates an error.

[ http://bugs.otrs.org/show_bug.cgi?id=6361 ]

* Bug#6199 - OTRS 3.0 ToolBarSearchFulltext has no product design.

[ http://bugs.otrs.org/show_bug.cgi?id=6199 ]

* Bug#2638 - Broken email syntax detection.

[ http://bugs.otrs.org/show_bug.cgi?id=2368 ]

* Bug#6392 - Email addresses containing special but allowed characters
are not accepted in customer administration.

[ http://bugs.otrs.org/show_bug.cgi?id=6392 ]

* Bug#6367 - My Queues Selection Box doesn't display well on lower
resolutions.

[ http://bugs.otrs.org/show_bug.cgi?id=6367 ]

* Bug#6379 - No Ajax Update fro Crypt and Sign fields when you set the
customer on Email Compose.

[ http://bugs.otrs.org/show_bug.cgi?id=6379 ]

* Bug#6395 - Broken use of PGP Sign on AgentTicketEmail screen.

[ http://bugs.otrs.org/show_bug.cgi?id=6395 ]

* Bug#6388 - In the Medium view, the title of the ticket is truncated
after 25 characters.

[ http://bugs.otrs.org/show_bug.cgi?id=6388 ]

* Bug#6389 - Customer TicketZoom - Ticket Title is truncated after 25
characters.

[ http://bugs.otrs.org/show_bug.cgi?id=6389 ]

* Bug#6370 - New customer form submission - errors are silently dropped.

[ http://bugs.otrs.org/show_bug.cgi?id=6370 ]

* Bug#6264 - CKEditor Image upload does not show a correct behavior in
case a FormID is missing.

[ http://bugs.otrs.org/show_bug.cgi?id=6264 ]

* Bug#6353 - GenericAgent throws error when ArticleFS storage used.

[ http://bugs.otrs.org/show_bug.cgi?id=6353 ]

* Bug#6187 - IE9: article height incorrectly calculated.

[ http://bugs.otrs.org/show_bug.cgi?id=6167 ]

* Bug#6188 - IE9: article table resize handle has no effect.

[ http://bugs.otrs.org/show_bug.cgi?id=6188 ]

* Bug#6189 - IE9: ticket overview table headers behave incorrectly.

[ http://bugs.otrs.org/show_bug.cgi?id=6189 ]

* Bug#6382 - otrs.ArticleStorageSwitch.pl script not working.  

[ http://bugs.otrs.org/show_bug.cgi?id=6382 ]

* Bug#6378 - The error messages are displayed incorrectly in the
action list.

[ http://bugs.otrs.org/show_bug.cgi?id=6378 ]

* Bug#6314 - Upgrade 2.4.x -> 3.0.x - older tickets in database are
marked as unread.

[ http://bugs.otrs.org/show_bug.cgi?id=6314 ]

* Bug#6360 - Bulk Action link all to ticket number doesn't link
anything.

[ http://bugs.otrs.org/show_bug.cgi?id=6360 ]

* Bug#6286 - Adding a phone call outbound does indicate an unread
article.

[ http://bugs.otrs.org/show_bug.cgi?id=6286 ]

* Bug#6283 - FreeText field search is not possible in Customer
Interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6278 ]

* Bug#6362 - Software error adding new PGP key.

[ http://bugs.otrs.org/show_bug.cgi?id=6362 ]

* Bug#6273 - IE7: Alert dialog display problems.

[ http://bugs.otrs.org/show_bug.cgi?id=6273 ]

* Bug#6260 - RichTextEditor Action for Inline-Image Upload is hard
coded.

[ http://bugs.otrs.org/show_bug.cgi?id=6260 ]

* Bug#6371 - Opening the customer ticket zoom shows a browser error
message.

[ http://bugs.otrs.org/show_bug.cgi?id=6371 ]

* Bug#6308 - Ticket search templates are not saved in agent interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6308 ]

* Bug#6359 - Documentation fixes.

[ http://bugs.otrs.org/show_bug.cgi?id=6359 ]

* Bug#6368 - Change search options does not work in customer
interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6368 ]

* Bug#6346 - Upgrading script 2.4 -> 3.0 may cause corruption of the
configuration files (ZZZAuto.pm and ZZZAAuto.pm).

[ http://bugs.otrs.org/show_bug.cgi?id=6346 ]

* Bug#6357 - Customer search URL contains ampersands (&) instead of
semicolons (;).

[ http://bugs.otrs.org/show_bug.cgi?id=6357 ]

* Bug#6358 - No custom CSS or JS is loaded from public module
registration settings.

[ http://bugs.otrs.org/show_bug.cgi?id=6358 ]

* Bug#6355 - $HOME/bin/otrs.!LoaderCache.pl cron job unhappy with files
in var/httpd/htdocs/skins/Customer/.

[ http://bugs.otrs.org/show_bug.cgi?id=6355 ]

* Bug#6352 - var/cron/cache schedules nonexistent
$HOME/bin/otrs.CacheDelete.pl.

[ http://bugs.otrs.org/show_bug.cgi?id=6352 ]

* Bug#6350 - Sort order in "Auto Responses <-> Queues".

[ http://bugs.otrs.org/show_bug.cgi?id=6350 ]

* Bug#6288 - Generating a stat that outputs to PDF or CSV opens an
empty pop-up.

[ http://bugs.otrs.org/show_bug.cgi?id=6288 ]

* Bug#6300 - Revoked GPG-Keys are not shown as revoked.

[ http://bugs.otrs.org/show_bug.cgi?id=6300 ]

* Bug#6343 - CSS problem in the result list of ticket customer search.

[ http://bugs.otrs.org/show_bug.cgi?id=6343 ]

* Bug#6327 - More problems when using Session instead of Cookie.

[ http://bugs.otrs.org/show_bug.cgi?id=6327 ]

* Bug#6337 - Generic Agent has "Delete Ticket" as Default set -> risk
of ticket loss!

[ http://bugs.otrs.org/show_bug.cgi?id=6337 ]

* Bug#6330 - Bad character in Polish translation.

[ http://bugs.otrs.org/show_bug.cgi?id=6330 ]

* Bug#6324 - If you use Sessions in URLs and not in cookies,
responding to tickets logs you out.  Upgraded jQuery to 1.4.4 because
of a number of regressions in 1.4.3.

[ http://bugs.otrs.org/show_bug.cgi?id=6324 ]

* Bug#6232 - FreeText fields requiredness is not indicated.

[ http://bugs.otrs.org/show_bug.cgi?id=6232 ]

* Bug#6318 - Error in error log due to comparison with a value that
sometimes does not exist on Customer Search.

[ http://bugs.otrs.org/show_bug.cgi?id=6318 ]

* Bug#6317 - No Pagination String in Customer Search Results.

[ http://bugs.otrs.org/show_bug.cgi?id=6317 ]

* Bug#6309 - SortBy columns performs a full ticket search on customer
ticket search results.

[ http://bugs.otrs.org/show_bug.cgi?id=6309 ]

* Bug#6316 - CustomerLogo not working.

[ http://bugs.otrs.org/show_bug.cgi?id=6316 ]

* Bug#5797 - SMIME functionality does not work with OpenSSL 1.0.0.

[ http://bugs.otrs.org/show_bug.cgi?id=5796 ]

* Bug#6302 - Inbound mail password displayed in clear text during install.

[ http://bugs.otrs.org/show_bug.cgi?id=6302 ]

* Bug#6261 - Remove drop down from SysConfig start screen.

[ http://bugs.otrs.org/show_bug.cgi?id=6261 ]

* Bug#6294 - GenericAgent -Time Selection is not in columns.

[ http://bugs.otrs.org/show_bug.cgi?id=6294 ]


YOUR CONTRIBUTION:

===================


* We kindly ask for your assistance to update the translation

files! The current status can be found here:

http://users.otrs.com/~me/i18n/


BROWSER SUPPORT AGENT INTERFACE:

===============================


* JavaScript is required to use the agent interface


These browsers are not supported:


* Versions older than Microsoft Internet Explorer 7

* Versions older than Firefox 3

* All versions of Netscape


SOFTWARE DOWNLOAD:

===================


Please note that we have relaunched our website www.otrs.com.

* http://otrs.org/download/

* http://otrs.org/download/#otrs3

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)


A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/


MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:

=======================================

a192fd203c5343689806210acbb4974c

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.3-01.noarch.rpm

68c795c2b357c8d4fbaa412918f3504e

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.3-01.noarch.rpm

b71c3521c4530035a7ab99399e7c87a9

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.3-01.noarch.rpm

925b6b0686b18bb90461370edd5881a3

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.3-01.noarch.rpm

936ed075d483932bbdf514b8eb284f98

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.3-01.noarch.rpm

59756048902039544fab3c2447cee0cd

http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.gz

a5fc1c7c2935d21fa839a908e97fffd3

http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.bz2

6200d2373cfc60b486aeda47edfbc6a3

http://ftp.otrs.org/pub/otrs/otrs-3.0.3.zip

942d9ef5f8d0d4948d2d7b971ba98e43

http://ftp.otrs.org/pub/otrs/otrs-3.0.3-win-installer-2.4.1.exe
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