[IT-SecurityNotifies] [announce] Release Note OTRS Help Desk 3.0.1

[Sven Dey <sven.dey AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++  Release:            OTRS Help Desk 3.0.1Status:             Stable The Time has come to welcome a brand new generation of theworlds leading Open Source OTRS Help Desk solution. The new major release of OTRS Help Desk 3.0 comes with a brand new graphical user interface based on a fully redesigned informationarchitecture. You will benefit from quicker access to relevantinformations, a higher transparency and increased efficiency in your daily work. OTRS Help Desk 3.0 was designed based on a hugevariety of interviews with power users from different industriesand in close cooperation with a leading agency in professional user experience. We are proud to present the fabulous result to you today. TOP NEW FEATURES OF OTRS 3.0: ============================= (1) User Centered redesign of the Graphical User Interface which    results in a dramatic shift from a comprehensive but static    to a more powerful and dynamic application using state-of-the    art technologies like Ajax, xHTML and optimized CSS. (2) New Ticket und Article Indicator - This new feature has been    implemented on both ticket and article level. It allows an     agent at a glance to check for any updates within a ticket or    on the article level to check for new and unread articles. You    benefit from increased transparency and decreased response     times. (3) Optimized Fulltext Search - the new search feature allows you    to flexibly customize the way you browse the information base.    Options the new search feature provides range from single     search-string searches to complex multi-string boolean search     operations including various operators. You benefit from fully    customizable searches according to your needs. (4) New Ticket Zoom View - The redesign based on Ajax technology    allows agents to display complex and linked information     structures in real-time while keeping the agents' current    working environment. The agent will benefit from increased     orientation and increased workflow efficiency. (5) Global Ticket Overviews -  Well known from OTRS 2.4 the global    ticket overviews have been optimized to achieve increased inter-    activity. Depending on the use case and preferences of your     agents they can easily change the ticket overviews layout     according to their special needs. Options are small, medium    and large, each providing a different degree of information    details. (6) Accessability - The redesign includes common accessibility     standards WCAG and WAI-ARIA which also allows handicaped users    to better interact with OTRS Help Desk. The US Rehabilitation    Acts Section 508 has been fulfilled. (7) New Customer Interface - The customer web front-end can be    integrated to your orgnizations intranet and is fully integrated    into the redesigned help desk system. (8) Archive Feature - OTRS 3.0 now offers a new archiving feature.    With a separated archive you'll benefit from a reduced time spent    for searches and increased display of results. SUPPORTED ENCODING:=================== * The default internal character set of OTRS was changed to UTF-8.  Please see the UPGRADING file if you upgrade from an older version  of OTRS for any implications this may have for you.* We recommend to change existing non-UTF-8 installations of OTRS  to UTF-8 with the upgrade to 3.0.* All other encodings are now deprecated.* OTRS 3.1 will only allow UTF-8 as internal charset. Improvements Bugfixes and Improvements Since 3.0.beta7 * Bug#6268 - Error in web installer when setting up RPM on CentOS.[ http://bugs.otrs.org/show_bug.cgi?id=6268 ]* Bug#6271 - In IE8 customer name does not come up when you create new Tickets and enter customer name.[ http://bugs.otrs.org/show_bug.cgi?id=6271 ]* Bug#6225 - User creation gives confusing error message when email address is incorrect.[ http://bugs.otrs.org/show_bug.cgi?id=6225 ]* Bug#6266 - Order of TicketOverview columns in CPanel.[ http://bugs.otrs.org/show_bug.cgi?id=6266 ]* Bug#5984 - Attachment is lost when replying / forwarding / splitting articles. [ http://bugs.otrs.org/show_bug.cgi?id=5984 ]* Bug#6222 - Links are not displayed completely in HTML articles.[ http://bugs.otrs.org/show_bug.cgi?id=6222 ]* Bug#6257 - Watched Tickets ToolBarModule does not have a shortcut defined - leads to display issues.[ http://bugs.otrs.org/show_bug.cgi?id=6257 ]* Bug#6254 - Reloading article in ticket zoom corrupts encoding.[ http://bugs.otrs.org/show_bug.cgi?id=6254 ]* Bug#6111: i18n - Admin Link relation edit screens translation issues.[ http://bugs.otrs.org/show_bug.cgi?id=6111 ]* Bug#6061: Field size harmonization.[ http://bugs.otrs.org/show_bug.cgi?id=6061 ]* Updated zh_CN translation, thanks to Never Min!* Bug#6251 - Admin Group Interface produces an error log entry.[ http://bugs.otrs.org/show_bug.cgi?id=6251 ]* Bug#5043 - All Tickets / Locked Tickets View in QueueView missing.[ http://bugs.otrs.org/show_bug.cgi?id=5043 ]* Bug#6238 - Global Overview settings are centered on the results, not on the page.[ http://bugs.otrs.org/show_bug.cgi?id=6238 ]* Bug#6071 - Ticket Zoom - back button does not work as expected.[ http://bugs.otrs.org/show_bug.cgi?id=6071 ]* Bug#5788 - IE Browser Error "Out of memory at line: 35".[ http://bugs.otrs.org/show_bug.cgi?id=5788 ]* Bug#6227 - Customer User creation gives confusing error message when email address is not validated.[ http://bugs.otrs.org/show_bug.cgi?id=6227 ]* Bug#6241 - Need Ticket::!ViewableStateType in Kernel/Config.pm.[ http://bugs.otrs.org/show_bug.cgi?id=6241 ]* Bug#6240 - Agent Dashboard - ticket opens only when clicking on the number.[ http://bugs.otrs.org/show_bug.cgi?id=6240 ]* Bug#5935 - TicketSearch Button - various improvements.[ http://bugs.otrs.org/show_bug.cgi?id=5935 ]* Bug#6113 - SysConfig - add a shortcut to "Change" button.[ http://bugs.otrs.org/show_bug.cgi?id=6113 ]* Bug#5930 - Optimisation in Kernel::Modules::!CustomerTicketOverView->!ShowTicketStatus. [ http://bugs.otrs.org/show_bug.cgi?id=5930 ] YOUR CONTRIBUTION:=================== * We kindly ask for your assistance to update the translation  files! The current status can be found here:  http://users.otrs.com/~me/i18n/  BROWSER SUPPORT Agent Interface:=============================== * _javascript_ is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7* Versions older than Firefox 3* All versions of Netscape  SOFTWARE DOWNLOAD:=================== Please note that we have relaunched our website www.otrs.com.The software can now be downloaded exclusively  * http://otrs.org/download/* http://otrs.org/download/#otrs3* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) isavailable at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:======================================= c1d83343ee90be9dc03216ce1a2a71e9http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.1-01.noarch.rpmc4dbc2ad8b7eb844f2174f3e20348a9ehttp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.1-01.noarch.rpm4812d32e57d21560876357089e2ec526http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.01-01.noarch.rpmde3e3039481ce3c5d05b3c2fa72b345bhttp://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.1-01.noarch.rpme1ab127ea6b70ed1387447d340dfc4e0http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.1-01.noarch.rpme3d5d123a0657cb4d20860d82c0ed0a7http://ftp.otrs.org/pub/otrs/otrs-3.0.1.tar.gz1a5ae491de3e5756e3c8aa4a772f8a31http://ftp.otrs.org/pub/otrs/otrs-3.0.1.tar.bz27e7f0fee3771e7829b8e2eb955153183http://ftp.otrs.org/pub/otrs/otrs-3.0.1.zip70c881f03cfbfe1ff8832efd22f163efhttp://ftp.otrs.org/pub/otrs-3.0.1-win-installer-2.4.1.exe UPGRADING:==========For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files.  FEEDBACK & BUG REPORTING:=========================Although OTRS 3.0.1 has been tested before, we appreciateyour contributions. As always, you’re encouraged to tellus what you think, using this feedback e-Mail: [enjoy at otrs.com]

or by filing a bug in Bugzilla [http://bugs.otrs.org].

-------------

Sven Dey

Marketing Manager

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 6172 681988 15
F: +49 9421 56818 18
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065

Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

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