[IT-SecurityNotifies] [announce] Release Note OTRS Help Desk 3.0.0 beta7

[Sven Dey <sven.dey AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

 

 

Release:            OTRS Help Desk 3.0.0 beta7

Status:             Beta

 

Feature List:

http://lists.otrs.org/pipermail/announce/2010/000133.html

 

 

SUPPORTED ENCODING:

===================

 

* The default internal character set of OTRS was changed to UTF-8.

  Please see the UPGRADING file if you upgrade from an older version

  of OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS

  to UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal charset.

 

Improvements

     •     Added Serbian translation, thanks to Milorad Jovanović!

     •     Updated Russian translation, thanks to Eugene Kungurov!

     •     Updated Dutch translation, thanks to Ton van Boven!

     •     Skins can now be selected based on hostname with the 

configuration settings "Loader::Agent::!DefaultSelectedSkin::!

HostBased" and "Loader::Customer::!SelectedSkin::!HostBased".

     •     Upgraded CKEditor to 3.4.2.

 

Bugfixes

 

     •     Bug#6237 - Datepicker starts weeks always on Sunday.

     •     Bug#6216 - Queue names with spaces not displayed correctly in 

ticket view.

     •     Bug#6186 - IE9: Dashboard widget functions broken.

     •     Bug#6185 - IE9: JS error in the Dashboard.

     •     Bug#6231 - Link delete screen redirects to itself if the 

bulk checkbox is used.

     •     Bug#6215 - Agents can't have two popups open at the same time.

     •     Bug#6228 - No difference between prio 1, 2 and 3 in overviews.

     •     Bug#5757 - Article table resizing does not work correctly in IE7.

     •     Bug#6229 - Submit button for Change Customer is below the fold 

with large amount of history.

     •     Bug#6191 - Dashboard filter loses context after moving to next 

"bundle".

     •     Bug#6207 - Pagination does not work in dashboard.

     •     Bug#5937 - Large overview data presentation issues.

     •     Bug#6203 - Rich Text Editor - right click on misspelled words in 

Firefox does not work as expected.

     •     Bug#4273 - No required fields indication in AdminUser screen.

     •     Bug#6073 - Search window does not resize to selected content.

     •     Bug#6122 - TicketZoom Scroller Height is calculation is broken.

     •     Bug#5649 - Changing owner in M and S views opens in same tab 

instead of popup.

     •     Bug#6181 - Customer Login box does not work if password is in 

browser cache.

     •     Bug#6206 - DefineEmailFrom is not used when creating an 

email-ticket.

     •     Bug#6156 - No FreeText Fields in Search.

     •     Bug#6092 - Skins cannot be selected based on hostname.

     •     Bug#5054 - Page titles could be more compact and informative.

     •     Bug#6213 - If you use AgentTicketMove in a separate screen, 

it does not open in a popup.

     •     Bug#6208 - If ticket zoom is not fully loaded actions will open in 

same window instead of popup.

     •     Bug#6210 - GetUserData() function caching does not work correctly 

in all scenarios.

     •     Bug#4565 - OutOfOffice information is displayed in responses and 

signatures.

     •     Bug#6055 - 500 Error when closing ticket with non-original/changed 

customer.

     •     Bug#5830 - Sometimes when replying on ticket getting error "Can't 

use an undefined value as a SCALAR reference".

     •     Bug#5296 - Event based notifications do not check for local mail 

address.

     •     Bug#1639 - Limit search time to certain amount by default.

     •     Bug#6205 - DefineEmailFrom does not use SystemAddress when set to 

Agent Name + FromSeparator + System Address Display Name.

     •     Bug#6162 - When you close a search before complete load, it will 

be reopened automatically.

     •     Bug#6060 - IE7 customer management in a popup breaks ticket creation 

page.

     •     Bug#6204 - Autocomplete of customer users shows encoding characters.

     •     Bug#6201 - Not able to save FreeText fields if TimeInput it set to 

required.

     •     Bug#6137 - Split action does not create a link to the original ticket.

     •     Bug#6163 - In Phone Ticket you can't attach files automatically 

after choosing a customer.

     •     Bug#5917 - Thirdparty [Firefox]: Search freezes after deleting one 

field from profile.

     •     Bug#5989 - Thirdparty [ckeditor?]: Using address book in reply window 

breaks the message body text box.

     •     Bug#6184 - Streamline required field error messages.

     •     Bug#5657 - In Global Ticket Overview, sorting for Prio is missing.

     •     Bug#6141 - Sysconfig Address Book disable.

     •     Bug#6082 - Graph selections appear even if GD is not installed.

     •     Bug#6059 - Customer name with quotes is truncated.

     •     Bug#6094 - Responses in ticket view don't match.

     •     Bug#6116 - ZoomExpand preference works inverted for articles.

     •     Bug#6125 - Customer IDs with underscores do not work properly.

     •     Bug#5637 - In Phone Ticket -> Create a new customer via Popup, 

it's not possible to take over the recent created customer. Only 

a link to create a new ticket appears.

     •     Bug#6076 - Bulk unlock does not work correctly.

     •     Bug#6163 - In Phone Ticket you can't attach files automatically 

after choosing a customer.

     •     Bug#6114 - Percentage sign in Customers <-> Services interface 

when using Dutch translation.

     •     Bug#6160 - ServiceList function breaks if you have service 

names with special characters like ? ? ? or + + +.

     •     Bug#6118 - The "Small", "Medium" and "Large" Queue views 

are broken if no data is found.

 

YOUR CONTRIBUTION:

===================

 

* We kindly ask for your assistance to update the translation

  files! The current status can be found here:

  http://users.otrs.com/~me/i18n/

 

 

BROWSER SUPPORT Agent Interface:

===============================

 

* _javascript_ is required to use the agent interface

 

These browsers are not supported:

 

* Versions older than Microsoft Internet Explorer 7

* Versions older than Firefox 3

* All versions of Netscape

 

 

SOFTWARE DOWNLOAD:

===================

 

Please note that we have relaunched our website www.otrs.com.

The software can now be downloaded exclusively 

 

* http://otrs.org/download/

* http://otrs.org/download/#otrs3

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

 

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/

 

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:

=======================================

 

fbcc4cb64adf38c1281850a8142bb802

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta7.noarch.rpm

c5e955a88c3c968fd0e42b0a64ca85b4

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta7.noarch.rpm

687617568e0e59330b6e26f95c947af0

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta7.noarch.rpm

c92dcf18a6588feb5e8c57ad1c9e66e8

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta7.noarch.rpm

fc73a427a01736b06bceb8063faa8c3e

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta7.noarch.rpm

e152fd2b210805a725453dc69dc44ed7

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.gz

2b55bb8877e91ebb5fb2fec7da3593da

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.bz2

a4d4e0b7346f1e1b8ef4d58ffa1fd064

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.zip

499bf50749c8d69671e0a3b8322d176e

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7-win-installer-2.4.0-beta2.exe

 

UPGRADING:

==========

For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files.

 

 

FEEDBACK & BUG REPORTING:

=========================

Although OTRS 3.0.0 beta7 has been tested before, we appreciate

your contributions. As always, you’re encouraged to tell

us what you think, using this feedback e-Mail: [enjoy at otrs.com]

or by filing a bug in Bugzilla [http://bugs.otrs.org].

-------------

Sven Dey

Marketing Manager

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 6172 681988 15
F: +49 9421 56818 18
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065

Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

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