[IT-SecurityNotifies] [announce] Major Release Note OTRS 3.0.0 beta1

[Hauke Böttcher <hauke.boettcher AT otrs.com>]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS 3.0.0 beta1
Status:             beta

The Time has come to welcome a brand new generation of the

worlds leading Open Source OTRS Help Desk solution. The new 

major release of OTRS Help Desk 3.0 comes with a brand new 

graphical user interface based on a fully redesigned information

architecture. You will benefit from quicker access to relevant

informations, a higher transparency and increased efficiency in 

your daily work. OTRS Help Desk 3.0 was designed based on a huge

variety of interviews with power users from different industries

and in close cooperation with a leading agency in professional 

user experience.

We are proud to present the fabulous result to you today.

TOP NEW FEATURES OF OTRS 3.0: 

=============================

(1) User Centered redesign of the Graphical User Interface which

    results in a dramatic shift from a comprehensive but static

    to a more powerful and dynamic application using state-of-the

    art technologies like Ajax, xHTML and optimized CSS.

(2) New Ticket und Article Indicator - This new feature has been

    implemented on both ticket and article level. It allows an 

    agent at a glance to check for any updates within a ticket or

    on the article level to check for new and unread articles. You

    benefit from increased transparency and decreased response 

    times.

(3) Optimized Fulltext Search - the new search feature allows you

    to flexibly customize the way you browse the information base.

    Options the new search feature provides range from single 

    search-string searches to complex multi-string boolean search 

    operations including various operators. You benefit from fully

    customizable searches according to your needs.

(4) New Ticket Zoom View - The redesign based on Ajax technology

    allows agents to display complex and linked information 

    structures in real-time while keeping the agents' current

    working environment. The agent will benefit from increased 

    orientation and increased workflow efficiency.

(5) Global Ticket Overviews -  Well known from OTRS 2.4 the global

    ticket overviews have been optimized to achieve increased inter-

    activity. Depending on the use case and preferences of your 

    agents they can easily change the ticket overviews layout 

    according to their special needs. Options are small, medium

    and large, each providing a different degree of information

    details.

(6) Accessability - The redesign includes common accessibility 

    standards WCAG and WAI-ARIA which also allows handicaped users

    to better interact with OTRS Help Desk. The US Rehabilitation

    Acts Section 508 has been fulfilled.

(7) New Customer Interface - The customer web front-end can be

    integrated to your orgnizations intranet and is fully integrated

    into the redesigned help desk system.

(8) Archive Feature - OTRS 3.0 now offers a new archiving feature.

    With a separated archive you'll benefit from a reduced time spent

    for searches and increased display of results.

YOUR CONTRIBUTION:

===================

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 
  http://users.otrs.com/~me/i18n/

SOFTWARE DOWNLOAD: 

===================

Please note that we have relaunched our website www.otrs.com.

The software can now be downloaded exclusively  

* http://otrs.org/download/

* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 

available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: 

=======================================

29cc032d027a2b4f079646538e697141

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta1.noarch.rpm

0be8a378952b8b30cdc3965266e241e3

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta1.noarch.rpm

6cbca252eb134df10dfd0ffc0bae0798

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta1.noarch.rpm

65a1c65f2c41bc5281327c3bc811acda

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta1.noarch.rpm

16cbe0225d20e22dd13895058ffb0168

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta1.noarch.rpm

81e6ee4e3fdd6aac9e5c617c07c75322

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.tar.gz

a2e248738f0fb536d9741bb4f9f57401

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.tar.bz2

522373d816b55a1cb01f0397bf42f6c1

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.zip

8e0be49c27b151f1d346a84a77f5db98

http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1-win-installer-2.3.0-beta1.exe

UPGRADING:

==========

For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 

please read the UPGRADING and INSTALL files. We do not recommend to

upgrade to OTRS 3.0.0 beta1 for production.

FEEDBACK & BUG REPORTING: 

========================= 

Although OTRS 3.0.0 beta1 has been tested before, we appreciate

your contributions. As always, you’re encouraged to tell 

us what you think, using this feedback e-Mail: [enjoy AT otrs.com] 

or by filing a bug in Bugzilla [http://bugs.otrs.org].

--

Hauke Jan Böttcher

Director Sales & Marketing

OTRS AG

Norsk-Data-Straße 1

61352 Bad Homburg

Germany

T: +49 (0) 6172 681988 10

F: +49 (0) 9421 56818 18

I:  http://www.otrs.com/

Business Location: Bad Homburg

Country Court: Bad Homburg, HRB 10751

VAT ID: DE256610065

Chairman: Burchard Steinbild

Managing Board: André Mindermann (CEO)

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